Responsible Gaming

Gaming Should Be Entertainment

At Andy Candle Co, we believe that online pokies and casino gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself spending more than you can afford to lose, or if gambling is causing stress in your life, please seek help immediately.

We are committed to promoting responsible gaming practices and supporting our players in Australia.

Age Verification

By accessing this website and playing pokies, you confirm that you are:

• At least 18 years of age (or the legal gambling age in your state or territory)
• Not prohibited from gambling under Australian law
• Accessing this service from within Australia

If you are under the legal gambling age, please do not use this site. Gambling is illegal for minors in Australia.

Warning Signs of Problem Gambling

Are you experiencing any of these warning signs? If so, it may be time to seek help:

• Chasing Losses: Continuing to gamble to try to recover money you've lost
• Hiding Gambling: Being secretive about your gambling activities or the amount of money you spend
• Loss of Control: Inability to stick to set limits or stop when you intended to
• Neglecting Responsibilities: Prioritising gambling over work, family, or other important obligations
• Borrowing Money: Needing to borrow money to gamble or pay gambling debts
• Mood Changes: Becoming irritable or anxious when not gambling
• Escalating Stakes: Needing to gamble with larger amounts to achieve the same excitement
• Lying About Gambling: Dishonesty with family or friends about your gambling habits
• Failed Attempts to Stop: Repeatedly trying and failing to reduce or stop gambling

If you recognise these signs in yourself or someone you know, please reach out for support.

Self-Help Tools & Responsible Gaming Features

Most reputable online gaming platforms offer tools to help you maintain control. Consider using:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a limit on the amount you're willing to lose during a gaming session
• Session Reminders: Receive notifications about how long you've been playing
• Reality Checks: Pause your gaming to reflect on your activity and spending
• Self-Exclusion: Temporarily or permanently exclude yourself from online gaming sites
• Account Cooling-Off Period: Take a mandatory break from your account

Use these tools proactively to help manage your gaming habits responsibly.

Get Help – Australian Support Services

If you're struggling with gambling, you're not alone. These organisations provide free, confidential support:

International Support (if required)

• UK – GamCare: www.gamcare.org.uk
• UK – GamStop: www.gamstop.co.uk (National self-exclusion scheme)
• Canada – Responsible Gambling Council: www.responsiblegambling.org
• US – National Council on Problem Gambling: www.ncpgambling.org

If You Need Help, Reach Out Today

Problem gambling is treatable, and recovery is possible. If you or someone you know is struggling with gambling, please don't hesitate to contact one of the support services listed above. These organisations are confidential, free, and ready to help.

Your wellbeing is our priority. Seek help today if you need it.

Our Commitment

Andy Candle Co is committed to responsible gaming and supporting the wellbeing of our Australian players. We operate in compliance with all relevant Australian gambling laws and regulations, and we encourage all players to gamble responsibly and within their means.